Pursuant to the Consumer Protection Law, we hereby inform you that you can submit complaints to the services provided through our website, electronically at our e-mail address, or by regular mail at our address Carigradska 7/8, 11000 Belgrade, the Republic of Serbia. We also inform you that when filing a complaint you are obliged to submit an invoice for insight or other proof of purchase of the products to which you are making a reclamation (copy of invoice, slip, etc.). Upon receipt of the complaint we will issue you a written confirmation or we will notify you electronically to confirm that we have received your complaint.
We will respond to your reclamation request in writing or electronically no later than eight days from receiving the same. The answer will include a decision on whether we accept the complaint, a statement on your claim, and a specific proposal and deadline for resolving the complaint, which may not exceed 15 days from the day of filing the complaint.

It is our duty that, if for objective reasons we are unable to meet your request within the stipulated time period, we should inform you of the extension of the time period for resolving the complaint and state the deadline in which we will resolve it, as well as obtain your consent. We are obliged to record this in the records of received complaints. Extension of the deadline for resolving the reclamation request is possible only once.

The product returned due to a complaint must be properly packed in packaging that adequately ensures that the quality of the product is preserved. All products that have visible mechanical damages caused by inadequate use of the product will not be considered for the merits of the complaint, but instead returned to the Consumer. f your complaint relates exclusively to non-compliance with the product ordered in relation to the product delivered to you, we will resolve your complaint within 14 days and send you the ordered product.

Liability for non-compliance of the service with the contract from the aspect of law

Millesime is liable for non-conformity of the delivered service to the contract if: it existed at the time the risk was passed on to the consumer, whether or not that inconsistency was known to Millesime; appeared after the transfer of risk to the consumer, and originates from a cause that existed before the transfer of risk to the consumer and if the consumer could easily notice it, if Millesime stated that the service was in conformity with the contract. Millesime is not liable for non-compliance if at the time of concluding the contract the consumer was aware or could not have been unaware that the service was not in conformity with the contract or if the cause of the non-conformity is in the material provided by the consumer. If the service is not in accordance with the contract, the consumer may request Millesime to perform the compliant service. If the performance of the compliant service is impossible or unlawful or constitutes a disproportionate burden for MIllesime, the consumer may request a price reduction or termination of the contract.

The consumer cannot terminate the contract in case of slight non-compliance of the service. All costs necessary to comply with the service are borne by Millesime. The consumer is solely responsible for the depreciation of value of goods resulting from the handling of the goods in a way that is not adequate, i.e. exceeds what is necessary to establish the nature, characteristics and functionality of the goods. Millesime has the right to refuse a refund if it determines that the goods have not been returned in the condition in which they were delivered, due to the consumer’s inadequate handling of the same.

Notice of Right to Contract Termination

The consumer has the right to withdraw from the service contract without stating the reason for the termination of the contract within 14 days from the date of conclusion of the contract between the consumer and Millesime. If you wish to withdraw from the Website Service Agreement, you may do so by submitting the Cancellation Statement form: https://temet Izjava_o_odustanku_od_ugovora_na_daljinu_ili_ugovora_koji_se_zakljucuje_izvan_poslovnih_prostorija_ID_3767.pdf, for withdrawal from the contract electronically to the e-mail address or by mail to the address Carigradska 7/8, 11000 Belgrade, the Republic of Serbia.
If you submit the cancellation form electronically to the e-mail address, Millesime will notify you in writing without delay of receipt of the form. The waiver statement has legal effect from the date it was sent to Millesime and is considered timely if it is sent within 14 days of the conclusion of the Contract between you and Millesime. Upon expiry of the stated term you lose the right to withdraw from the contract. Millesime is obliged to promptly refund the payments it has received for the services, and no later than 14 days from the date on which it received the waiver form. In case of withdrawal from the contract, the consumer bears the costs of delivery. The right to terminate the Contract and refund the amount paid is not possible if the consumer has in any way reduced the value of the goods (including, but not limiting to: inadequate handling as a result of which the packaging is damaged, the product is consumed, the quantity or quality of the product is reduced, etc.).

By purchasing the services, you expressly consent to the payment being refunded in the same way that the payment was made, in cash, by paying into your checking account or by paying into your payment card account at the bank.

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